FAQ

Self-collection of equipment

The client is responsible for the hired items and must handle them with the care of a prudent owner. The client must return them on time and in the same condition in which they were hired: clean, undamaged and, if packaging was provided, properly packed. Otherwise, we charge an additional day of rental, cleaning of the equipment or, in the event of damage, the full value of a new item. The client assumes liability for any damage to third parties resulting from improper use of the equipment. The client assumes responsibility from the moment the equipment is collected from the warehouse. This responsibility applies until the equipment is returned to the warehouse. The client accepts these terms upon signing the order form or confirming the order online.

If Hiša vizij delivers and sets up the equipment

While the equipment is being set up, the Hiša vizij team is responsible for it until the set-up is complete and the client or their representative approves the set-up. The client is responsible for the equipment from the moment the Hiša vizij team completes the set-up and the client approves it until the end of the event or the agreed dismantling time. The client is also liable for any damage caused by third parties during that period. If the equipment is damaged, the Hiša vizij team inspects the damage on site together with the client or their representative and draws up a damage report, on the basis of which the cost is subsequently assessed.

In the case of self-collection, the client must ensure that the equipment is returned in the same condition in which it was collected, and properly packed if packaging was provided. When the equipment is returned, a representative of Hiša vizij inspects it in the presence of the client or their agent. If any damage has occurred, the Hiša vizij representative draws up a damage report in the presence of the client or their agent, on the basis of which the damage is subsequently assessed.

The client agrees the exact return time with the Hiša vizij representative when collecting the equipment, or at a later date if specifically agreed. Equipment may only ever be returned with prior notice.

The rental price of the selected equipment covers the equipment hire only. In the cost quote, labour (preparing and carrying in the equipment, set-up/dismantling) and transport (a van or, if required, a lorry on the requested route) are itemised separately, so that the client can decide on the basis of the cost breakdown whether the Hiša vizij team should handle delivery and set-up or whether they will arrange it themselves.

Consumers (natural persons)

The payment term is advance payment of the full amount (i.e. 100% advance payment) no later than 48 hours before the event or the agreed equipment hire.

Business customers (legal entities)

For new clients, the first order is subject to advance payment of the full amount (i.e. 100% advance payment) no later than 48 hours before the event or the agreed equipment hire. The same payment term applies to all companies with poor payment discipline, a blocked account or unpaid past obligations.

For all other clients, a partial advance payment of 30% of the quote is due at least 48 hours before the event or the agreed equipment hire, with the balance payable within 8 days of the service being performed.

Prices in our quotes always apply to one-day events. The time Hiša vizij spends on set-up/dismantling is not included in the rental price.

For events lasting several days, or for longer equipment rental, we price each job individually, based on the scope and type of equipment required and the length of the rental.

Base prices are given for the rental of individual items. For larger volumes of equipment or longer rental periods, we always offer additional benefits, which are set out in the official cost quote. Each quote is prepared individually for every client and every project, in line with the client's requirements and the specifics of the project.

Besides the equipment required, the information we need to prepare a quote is: the type of event, the expected number of guests, the exact date and time of the event, the date and time of set-up/dismantling, the venue, an on-site contact person for further information about the set-up, who the client/payer is, and who the contact person for agreeing the quote is.

Yes, every quote has a validity date by which it must be confirmed. Once that date has passed, the quote is no longer valid.

No. Once the quote has been confirmed and the equipment delivered to the venue, the client is deemed to have confirmed the quote and ordered all the items of equipment, so any items left unused do not reduce the final rental cost. Even if items turn out not to be needed in the final layout, they are charged as stated in the quote.

By arrangement with the client, Hiša vizij can provide additional items of equipment, provided they are available and we have transport and a team available to deliver them. All items delivered in this way are charged additionally, as agreed with the client or their representative on site. In this case, labour and transport costs are also charged additionally, regardless of the volume of equipment.